Support

Status

Currently, there is no news and there are no scheduled maintenance notices.

Administrators

Please consult the RallyEngine wiki, which is accessible from your dashboard. Support tickets may be opened from the Support link in the dashboard. If you’ve forgotten your dashboard password, please call 1-855-725-5936 and select “Technical Support”.

App Users

Questions and feedback regarding your organization – including questions about activation codes, teams, projects, and messages – should be directed to your organization’s RallyEngine administrator. Their contact information is located in the “About This App” tab in-app.

If you’re encountering an issue with the technical performance of the app, please first consult the FAQ below and then contact us at 1-855-725-5936.

 


FAQ

Where do I download the app?

This will vary by organization.

Most organizations will deploy their RallyEngine app to one or all of the public app stores (Apple App Store, Google/Android Play, BlackBerry World). Search for “RE: OrgName”.

Some organizations choose to distribute their RallyEngine app privately via methods like Apple’s Volume Purchaser Program. Download links will be sent directly from your organization’s administrator.

I’ve downloaded the app. Now what?

Open the app on your smartphone and tap the Activate Account button. If you have either a team or user activation code, enter it. If you do not have an activation code, tap Request Access, complete the form, and submit it (in-app) to your organization’s administrator for consideration.

I forgot my password. How do I reset it?

On the Login screen, tap “Forgot Password?” and then check your email for instructions.

How do I update my contact details?

Tap the Menu button at the top-left of the screen. Then tap Profile and edit the relevant fields.

Does RallyEngine track me?

No. Administrators can only see the last location at which the app was used. A log is not kept. For more information please consult the RallyEngine Privacy Policy.