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Black Swans: Unpredictable, Game-changing, and Foreseeable (in Hindsight)

While most people have heard of the term “black swan”, few understand what it means. The phrase stems from the previously held belief that all swans were white in color, as this was the only color of swan that human beings had observed. In 1697, Willem de Vlamingh discovered black colored swans in Australia. This was the first recognized black …

emergency-response-plan-update

What’s happened since you last updated your emergency response plan?

Keeping a business continuity plan updated can be very important in case it needs to be put into action at a moment’s notice. How that plan holds up though as a result of all kinds of different technological advancements, business growth, and personnel changes, can determine just how useful it is, and whether or not your business continuity plan needs …

Oh, the anticipation! Predicting crises as a part of effective crisis communications

This seems to be no-brainer: you’re anticipating dealing with a crisis (or several crises) at some point. Crisis anticipation is actually the most subtle and artful skill of all. However, it is possible to predict a crisis with some accuracy and it can be learned. Many crises seem foreseeable in retrospect. The convictions in the cases of Enron, Tyco, WorldCom, …