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Black Swans: Unpredictable, Game-changing, and Foreseeable (in Hindsight)

While most people have heard of the term “black swan”, few understand what it means. The phrase stems from the previously held belief that all swans were white in color, as this was the only color of swan that human beings had observed. In 1697, Willem de Vlamingh discovered black colored swans in Australia. This was the first recognized black …

Business continuity lessons from the Moncton and Boston manhunts

Last week in Moncton, New Brunswick, a 24-year-old gunman went on a rampage shooting five RCMP officers, killing three of them and severely injuring the other two. The incident began at 7:20pm and the ensuing manhunt carried on for 28 hours until he was captured. As chronicled on Wikipedia: “Up to 300 police personnel were involved in the search. Pedestrians and …

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After One of the Worst Winters Ever, the Spring Melt Prompts Better Emergency Communications Planning for Potential Flooding

Like most Canadians, you probably think this long and bitter cold winter has been the most extreme weather you’ve seen in years. And you’d be right. It’s no exaggeration because it literally has been the worst winter in decades. Record-breaking temperature drops, blizzards and ice storms have immobilized urban centres all season. Winnipeg recorded its second coldest winter on record …

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How do you tell 100,000 employees to stay home?

There have been numerous natural and manmade disasters over the last year. Each one pulls into focus the need for organizations to quickly and efficiently locate their people to ensure that they are okay, and to alert them of danger, road or office closures, and even evacuations. The RallyEngine team is experiencing this firsthand today. Most members of our team …

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The 5 essentials of crisis management

Being prepared for an emergency situation is vital for the survival of any business. Successful business owners understand that your response to a given circumstance can be what determines your success or failure. Proper management of an emergency situation involves the implementation of a pre-arranged crisis management plan. Having a plan of action available before a crisis takes place can …

11 examples of bad social media crisis management

In pseudo-celebrity news, did you hear about the most epic brand meltdown on Facebook ever (or so says BuzzFeed)? It happened last night. The husband-and-wife owners of Amy’’s Baking Company Bakery Boutique & Bistro took to the restaurant’s Facebook Page following an unflattering appearance on Gordon Ramsey’s Kitchen Nightmares to fight unruly commenters. Implosion. Social media can either be the tool that builds a company …