The Single Most Important Thing We Can Learn from the Ottawa Lockdown

Last Wednesday’s events in Ottawa – the deadly shooting of a soldier at the War Memorial, the violent showdown with the shooter inside Centre Block of Canada’s Parliament, and the all-day manhunt around the hotel, shopping centre, and area surrounding Parliament Hill – put a spotlight on everything from national security, international politics, and mental health to public safety protocols, …


What is Resilience?

The concept of resilience is key to both organizations and disaster relief efforts. Resilience, or resiliency, is an organization’s ability to react to events, predict future problems, and create value. A resilient organization is able to stay functional and ordered while enduring through changes. Resilience deals with a number of issues like preparedness, security and survivability.


Why You Don’t Need a Mass, Social, or Command Centre Alerting System

It’s generally recognized these days that there are better, more efficient, and more targeted ways to alert and inform dispersed people (colleagues, employees, executives, volunteers, partners, etc.) than with mass email blasts, manual call-trees, or public blog posts. Messages, particularly regarding sensitive or crisis situations, can and should be sent privately, smartly, and to only those to which they’re relevant. …

Business continuity lessons from the Moncton and Boston manhunts

Last week in Moncton, New Brunswick, a 24-year-old gunman went on a rampage shooting five RCMP officers, killing three of them and severely injuring the other two. The incident began at 7:20pm and the ensuing manhunt carried on for 28 hours until he was captured. As chronicled on Wikipedia: “Up to 300 police personnel were involved in the search. Pedestrians and …


Did Corporate Calgary Learn Its Lesson from the Flood? Maybe Not

Ipsos Reid study identifies critical gaps in corporate emergency response plans Calgary, AB – Calgary organizations are at-risk with their emergency response plans (ERP) and are not fully prepared for natural disasters or emergencies, according to a new Ipsos Reid study. The research study included telephone interviews with almost one-third of Calgary-based organizations that have more than 100 employees and were directly impacted …


The Essential Evolution of Internal Communications

Next to eating and procreating, the oldest, most fundamental aspect of being human is probably finding a way to let other humans know something important – or even just interesting. After all, humans are social beings, and the most basic element of any type of communication is all about sharing information to facilitate our social interaction. Let’s take a look …