What is Resilience?

The concept of resilience is key to both organizations and disaster relief efforts. Resilience, or resiliency, is an organization’s ability to react to events, predict future problems, and create value. A resilient organization is able to stay functional and ordered while enduring through changes. Resilience deals with a number of issues like preparedness, security and survivability.


The Rise of the Virtual Operations Support Team (VOST)

The acronym VOST stands for Virtual Operations Support Team. VOST members are becoming increasingly critical to the successful management of emergencies and disasters. Their efforts help facilitate the recovery from these disruptions through modern communication technologies, especially social media like Twitter, Facebook and other messaging services. They provide support through internet connected devices to workers at emergency and disaster scenes, …

Business continuity lessons from the Moncton and Boston manhunts

Last week in Moncton, New Brunswick, a 24-year-old gunman went on a rampage shooting five RCMP officers, killing three of them and severely injuring the other two. The incident began at 7:20pm and the ensuing manhunt carried on for 28 hours until he was captured. As chronicled on Wikipedia: “Up to 300 police personnel were involved in the search.┬áPedestrians and …


Navigating the gatekeepers of corporate communications

Gatekeepers are essential to effective corporate communications, but there are times when the system needs to be streamlined. Gatekeepers are put in place to control the flow and direction of calls, data, emails and broadcasts. Are these individuals making the process smoother or are they impeding it? The latter is not generally intentional, but there are instances when the gate …


A lesson in herding cats during a storm

A few adages come to mind. Expect the unexpected. Practice what you preach. Drink your own kool-aid. We failed at all three. Our company, RallyEngine, founded last fall, has quietly been developing a powerful and streamlined app-based internal communications tool. It can instantly locate team members and provide critical information to widespread or hard-to-reach people and teams in real-time via …


It’s time to modernize the call-tree and mobilize crisis communications

The Boston Marathon bombing and subsequent massive manhunt was a stark reminder of how quickly tragic events can unfold and how widespread the damage and disruption can be. Disasters – both natural and manmade – refocus priorities and highlight the systems that governments, companies, organizations, and families have in place to manage them. And like Sandy or Newtown or West, …