RallyEngine

Zoho Desk vs Jira Service Management

Zoho Desk Express costs $9/user/month vs Jira Service Management Standard at $20/agent/month, both billed monthly.

Cheaper alternative Zoho Desk Express: $9 per user/month · billed monthly
Cheaper alternative Zoho Desk See Zoho Desk pricing Expensive option Jira Service Management See Jira Service Management pricing
Price Express: $9 per user/month · billed monthlySource
Higher plans available.
Standard: $20 per agent/month · billed monthlySource
Higher plans available.
Best for Small teams that want low-cost email ticketing.
Source
Teams getting started with service management on Atlassian.
Source

Prices come from the companies’ official pricing pages, checked October 7, 2026.

Ready to pay less than Jira Service Management?

Try Zoho Desk
Zoho Desk · $9 per user/month Try Zoho Desk